Collection: Organizational Structure & Operations

The ICAP Risk Training Institute in collaboration with "Academics University of London Worldwide", for the 4th consecutive year conduct the ‘Mastering Corporate Credit’, a comprehensive professional training program of 190 live online hours for credit risk management executives. It consists of 12 modules and contains A to Z knowledge of corporate credit risk (from financial statement analysis, credit policy planning and liquidity forecasting, portfolio monitoring & management, analytics, credit insurance, collection policy, cash flow management, legal analysis credit framework and compliance with GDPR regulations).


Are you CEO, CFO, Risk and/or Financial Manager, Head of an accounting or sales department?
Are you looking to improve the service quality and productivity of your business?
If the answer is yes you need to follow this module that unfolds the interrelation between cash flow and collection, and the impact that the collection procedures have on your organization, through the systematic analysis of the operational structure and methods followed for optimum results, as described in the chapters below.

Subject Areas

Understanding Collections

A. Collection Tree
  1. Monitoring
  2. Non Performing
  3. Default
  4. Litigation
Β. Organizing Operations
  1. Workflows
  2. Technology - Recovery Software AI & ML
  3. Reporting and analytics
  4. Outsourcing
C. Human power
  1. Hiring
  2. Training
    1. Communication
    2. Business Agility
    3. Empathy
    4. Incentives
D. Operations Key Points

E. Collection KPIs’

F. Cost Control G. Compliance

What you will learn

  • You will become familiar with debt collection operations 
  • You will better understand the overall escalating structure of collection departments
  • You will get a deeper understanding of key factors for better performance and results 
  • You will improve the ability to forecast and evaluate debt risks 
  • You will be updated on current trends in collections techniques       
  • You will learn ways to monitor and measure collections performance 
  • You will be able to provide added value to your enterprise or the organization that employs you

Seminar Timetable

1st & 2nd Teaching Hour
3rd & 4th Teaching Hour
31st of March
18.30 - 20.00
20:00 - 20:15
20.15 - 21.00
5th of April
18.30 - 20.00
20:00 - 20:15
20:15 - 21:00
7th of April
18.30 - 20.00
20:00 - 20:15
20:15 - 21:45

Course Start Date
31 of March 2022

Cost of Attendance

  • 10 Hours
  • Synchronous e-Learning
  • Attendance Certificate
  • Subsidized by LAEK


Αθανάσιος <br/>Ρήγας
Partner at KRP Law Frim