Chief Operational Risk, National Bank

Head of the Operational Risk Management Division at the National Bank of Greece Group since 2019, she holds a BCs in Computer Science graduated Glamorgan University of South Wales – UK and a MBA from Hellenic American University. He also holds CISA (ISACA), CIA, CRMA, COSO (IIA), she is Certified Counter Fraud Trainer as well as a Professional Member of the Institute of Operational Risk (IOR). She has a total of 25 years of experience in internal auditing and operational risk management. She has worked 9 years at Deloitte as Senior Manager, where she provided IT Systems Control, Internal Audit, Operational Risk Management and Corporate Security services. She then worked for Eurobank for almost 13 years, two of which as an executive of the Group's Corporate Safety and 11 years as head of the Operational Risks Division of Greece. She provided services to dozens of companies in Greece and abroad in areas such as internal audit, control of IT systems, management of operational risks, establishment and evaluation of Internal Audit Divisions, creation of strategic plans, creation of policies and procedures and provided know-how and training. She has developed for the Banking industry the Operational Risk Framework and policies such as RCSA, KRIs, Scenario Analysis, Outsourcing, Conduct, Legal and IT risk. She has also worked systematically in the banking sector in the development of lines of defences, in the strengthening of operational risk awareness and in risk culture through continuous communication and training programs at all hierarchical levels of the Group.