Certified Collection Officer (C-CO)

The "Hellenic Association of Risk Managers" ( member of FERMA (Federation European of Risk Management Associations, & FECMA (Federation of European Credit Management Associations,, with the support of "Academics University of London Worldwide" and SEV and in collaboration with the "Risk Training Institute" of ICAP CRIF, present the "Certified Collection Officer (C-CO)" training program that leads to the corresponding certification after examinations.

The "Certified Collection Officer (C-CO)" certification by the "Hellenic Association of Risk Managers" is awarded only to Association’s members and they keep their title as long as they are up to date regarding their membership. The H.A.RI.MA. first year’s registration fee is free of charge for the attendees that successfully graduate from the certificate program.


Are you CEO, CFO, Risk and/or Financial Manager, Head of an accounting or sales department?
Are you looking to improve the service quality and productivity of your business?
If the answer is yes you need to follow this module that unfolds the interrelation between cash flow and collection, and the impact that the collection procedures have on your organization, through the systematic analysis of the operational structure and methods followed for optimum results, as described in the chapters below.

Subject Areas

Understanding Collections

A. Collection Tree
  1. Monitoring
  2. Non Performing
  3. Default
  4. Litigation
Β. Organizing Operations
  1. Workflows
  2. Technology - Recovery Software AI & ML
  3. Reporting and analytics
  4. Outsourcing
C. Human power
  1. Hiring
  2. Training
    1. Communication
    2. Business Agility
    3. Empathy
    4. Incentives
D. Operations Key Points

E. Collection KPIs’

F. Cost Control G. Compliance

What you will learn

  • You will become familiar with debt collection operations 
  • You will better understand the overall escalating structure of collection departments
  • You will get a deeper understanding of key factors for better performance and results 
  • You will improve the ability to forecast and evaluate debt risks 
  • You will be updated on current trends in collections techniques       
  • You will learn ways to monitor and measure collections performance 
  • You will be able to provide added value to your enterprise or the organization that employs you

Course Start Date
24 of October 2024

Cost of Attendance

  • 10 Hours
  • Live Online
  • Certification
  • Certified Collection Officer (C-CO)
  • Subsidized by LAEK

Scientific Associate

Dimitris N.<br/>Koufopoulos, PhD
Dimitris N.
Koufopoulos, PhD
Director of University of London MBA Programmes,
Member of H.A.RI.MA.


Αθανάσιος <br/>Ρήγας
Partner at KRP Law Frim